Visitor Information

Birdworld is open for business but as expected, there are some changes in place for which we need the co-operation of our visitors. We are doing everything that we can to ensure your safety but also, that of our team.

Entry to Birdworld is currently by pre-booked tickets only and you will be unable to purchase tickets at the entrance. This includes Annual Pass Holders who can book tickets at zero cost. 



    You may only visit Birdworld in groups of up to 6 people.
    Please remember that face masks will need to be worn in all indoor areas. 

    Please note that during this period we are unable to accept the following discount vouchers:

    • Tesco Vouchers
    • Hampshire’s Top Attractions
    • Military Discount or Blue Light Card
    • Green Redeem
    • John Lewis Vouchers
    • Let’s Go with the Children

    We are also unable to offer Family tickets.

    Limited numbers: During this period, we will be limiting the number of visitors that we can permit to be in the park at any one time. This will include Annual Pass Holders, and everyone MUST book tickets online for a specific day

    If you feel unwell, please do not visit Birdworld at this time.

    Social Distancing is of course key, and we are operating the following guidelines:

    • Visitors must stay in their group throughout the day and keep 2m spacing from other groups at all times wherever possible.

    • We ask that everyone shows respect for other groups of visitors and for our staff.

    • Please observe and adhere to spacing where marked on paths.

    • Please be patient if waiting to view exhibits.

    • Visitors are welcome to navigate the park at will but please try and keep to the left-hand side of two-way paths wherever possible.

    • All walk-through exhibits will be strictly one way only.

    Catering: Catering is available throughout the park but is limited. We will have a good selection available but please be aware that this offer will be more limited than normal. Alternatively, you can walk along the ‘Link Path’ to use the Restaurant in our adjoining Forest Lodge Garden Centre which has a more comprehensive selection. You are also welcome to bring a picnic!

    Closures: Underwater World is now permanently closed. We also regret that due to social distancing guidelines, we are unable to operate the Safari Road Train. Bird food is currently unavailable.

    Cleaning: Hand Sanitiser is readily available throughout the site. Please use this sensibly and supervise use by your children. Cleaning of touch points is being done on a regular basis throughout the site.

    Toilets: Toilets are open in all three locations although the amount in each location is limited. The toilets will be thoroughly cleaned on a regular basis. We will ask one family/ social group at a time to use the facilities as directed.

    Gift Shop: This is open for purchases but again will be restricted for social distancing. Please remember that face masks will need to be worn in the Gift Shop apart from those who are exempt. 

    Payments: We are operating a cashless system throughout the site and our limit for contactless transactions is £45.

    Play Areas. Some of our play areas are open to limited numbers at any one time. Please follow the guidelines that are displayed at each of the areas.

    Daily Events: To avoid unnecessary gatherings, we regret that currently there will be no daily events. (Penguin Feeding, Discovery Theatre, Outdoor Flying Display, Animal Encounter or Owl Prowl.)

    Please be aware that that undercover areas will be limited so we advise that you bring weather appropriate clothing as necessary for your visit.

    We are of course disappointed to have these restrictions in place, but it is great to be open and by visiting us, you will be helping to support our animals!

    In support of government guidelines, personal data may be used for contact tracing purposes. This will be stored securely and destroyed appropriately after use.

    For a copy of our risk assessment, please click here.