Facilities at Birdworld

Visitors with Dogs
To minimise biosecurity issues, dogs are not permitted into the park (with the exception of assistance dogs). Please do not leave dogs in cars during your visit to Birdworld.
http://www.rspca.org.uk/adviceandwelfare/pets/dogs/health/dogsinhotcars

Assistance/Guide Dogs
Registered assistance dogs are welcome at Birdworld.

Assistance dogs registered with the following accredited organisations are welcome to visit Birdworld when accompanied by and under the control of their owners.
– Canine Partners
– Dog AID
– Dogs for Good
– Guide Dogs
– Hearing Dogs for Deaf People
– Medical Detection Dogs
– Support Dogs
– The Seeing Dogs Alliance

These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards, to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and this is why we do not permit access to animals not registered with one of the above organisations.

Assistance dogs will be required to wear an identifying harness, jacket or lead slip at all times whilst on the premises. Please be aware entrance for a dog will be refused if identification cannot be provided.

Please note there are certain areas where assistance dogs may not enter. Access to all animal walkthrough exhibits is not permitted due to biosecurity regulations. This includes Seashore Walk, Flamingo Cove, Outback Landing, Penguin Beach, The Temperate House Jenny Wren Farm, the Discovery Theatre and the Outdoor Flying Arena.

Access may also be restricted near to the enclosures of species where there is known experience of visualisation of dogs causing distress.

On arrival, owners will be asked to complete a disclaimer to verify the health of their assistance dog, acknowledge they have received and understand the map indicating the areas where assistance dogs may not enter, and agree to keep their assistance dog under close control.

We regret we are unable to allow assistance dogs on site unless fully trained and may refuse entry unless training can be authenticated.

This policy was written with reference to the BIAZA (British and Irish Association of Zoos and Aquaria) document ‘Biosecurity Advice for Permitting Assistance Dogs Entry into Zoos and Aquariums’ (January 2015).

Flat level paths ensure easy access around the entire site. Due to the extensive amount of gardens, there is plenty of accessible seating and picnic areas for all of our visitors. Take some time to sit and enjoy the surroundings!

Play Areas
There are two play areas - one for smaller children located within the Jenny Wren Farm, and one for older children on the Safari lawn (Next to the Safari Snacks Kiosk)

Haskins Forest Lodge Garden Centre
Easy access to the garden centre is available via “The Link” footpath. As with the bird park, all areas are level and there are further disabled facility toilets and parking.

Please note: Smoking or vaping is not permitted anywhere within the park.

No bikes or scooters: For the safety and comfort of other guests we will no longer be permitting bikes or scooters,
(or other vehicles self-propelled by a child).

Birdworld has plenty of parking spaces available for whenever you visit. There are also numerous spaces reserved for disabled visitors, which are all, located adjacent to the main entrance. Bicycles can be securely chained to a metal rack which is located next to the main entrance.